HOW DO I TRACK MY DELIVERY STATUS?

To track your order, please contact Wineshop.com.my at +603 21413177 or email to contact.us@namleecheong.com.my

WHAT ARE THE DELIVERY FEES? 

The shipping fee is based on your order amount & delivery postal code. Check below the conditions.

Vouchers and automatic discounts do not apply to the shipping fees unless otherwise stated. Wineshop.com.my reserves the right to revise the shipping fees any time at its discretion.

WHAT DELIVERY OPTIONS DOES WINESHOP.COM.MY OFFER?

We offer four delivery options and they are discussed in turn below.

    1. Self-pick up at WineShop HQ - Free

      Orders received before noon (12pm) will be ready for collection on the next business day. We would require you to present your order confirmation email/number or credit card used to make the purchase on collection. We would be very grateful too if you could call us at +603 2141 3177 to let us know when you'll be coming to collect your wines. In the event we are caught in an out-of-stock situation, you will be immediately notified via telephone. 

        2. Standard delivery (Klang Valley Only) – RM10 flat

          At the moment, this option is only available for our Klang Valley (Kuala Lumpur and Selangor) customers. Under this option, your wines will be delivered within 2 -3 working days. You will be informed of your delivery before it is despatched. Don't worry, we will not show up unannounced!

          3. Standard delivery for 12 bottles and above (Klang Valley Only) - Free

              At the moment, this option is only available for our Klang Valley (Kuala Lumpur and Selangor) customers. Under this option, your wines will be delivered within 2 -3 working days and there will be no delivery charge if you purchase 12 bottles and above.

              4. Express next day delivery (Klang Valley Only) – RM20 flat

                All orders will be delivered the next day. If you would like to specify a later delivery date for the express next day delivery service, please leave us a note under Special Instructions.

                  Delivery Area

                  Order Amount

                  Delivery Free

                  Delivery Option

                  Self-Pick Up at HQ

                  Any order

                  Free

                  Self-Pick Up

                  Selected areas in KL & Klang Valley based on eligible postal code

                  Order below RM500

                  RM10

                  Standard 2-3 working days delivery

                  Order above RM500

                  Free

                  Standard 2-3 working days delivery

                  Selected areas in KL & Klang Valley based on eligible postal code

                  Order below RM500

                  RM20

                  Next Day Delivery

                  Order above RM500

                  Free

                  Next Day Delivery

                   

                  WHAT IS THE DELIVERY CUT-OFF TIME?

                  1. Cut-off time for Next Day delivery to selected areas in KL & Klang Valley:

                  For orders before 3 pm: you can select Next Day Delivery to get delivered by the same day up to 7pm or the next day onwards from 1pm.

                  For orders after 3 pm: all orders are delivered the following day onwards from 3pm.

                  We use local couriers to facilitate the delivery of our orders and are unable to deliver at specific times within the given time-slots.

                  1. No cut-off times for standard 2-3 working days delivery.

                  All deliveries will be scheduled in the next 2-3 working days.

                  IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery again. (Subject to their available time slots).

                   

                  WHAT IS THE MINIMUM AMOUNT TO QUALIFY FOR FREE SHIPPING?

                  You can enjoy FREE delivery on all online orders above RM500 or 12 bottles and above. 

                  In the event your order is below RM500, you have to pay for a delivery fee of RM10 for Standard Delivery or RM20 for Next Day Delivery.


                  WHAT HAPPENS IF I’M NOT AROUND WHEN MY PACKAGE ARRIVES?

                  We use local couriers to facilitate the delivery of our orders. The driver will contact you before arrival. You may advise the driver to keep the delivery at your convenient place, or to reschedule the delivery subject to their planning.

                   

                  DOES WINESHOP.COM.MY SHIP OUTSIDE MALAYSIA?

                  No, we do not ship to international locations. 

                   

                  DO YOU DELIVER TO PO BOXES?

                  No, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports, and airports.

                   

                  MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?

                  Should you not be able to receive your items as per the indicated delivery time frame, please email contact.us@namleecheong.com.my or contact us at  +603 21413177 quoting with your Order ID so that we can check your delivery status with our courier.

                   

                  WHO CAN RECEIVE THE ORDER?

                  You must be 21 years of age to purchase alcoholic beverages from this site and received the delivery package. We reserve the right to request a valid photo ID for verification.

                   

                  DO YOU OFFER SELF COLLECTION SERVICE?

                  Yes, we do offer a self-collection service at our HQ which located at 44-1, Jalan Sultan Ismail, 50250 Kuala Lumpur. 

                   

                  WHAT IS THE DELIVERY HOURS?

                  Monday to Friday: 9am – 5pm. No deliveries on Weekends and public holidays. Self-pickup is available from Monday to Friday, 9.30am - 5:30pm (except Public Holidays). Please contact us in advance before your arrival to ensure your order is ready.