Delivery

HOW DO I TRACK MY DELIVERY STATUS?

To track your order, please contact www.wineshop.com.my at 03-21413177 

WHAT ARE THE DELIVERY FEES? 

The shipping fee is based on your order amount & delivery postal code. Check below the conditions.

Vouchers and automatic discounts do not apply to the shipping fees unless otherwise stated. Wineshop.com.my reserves the right to revise the shipping fees any time at its discretion.

WHAT DELIVERY OPTIONS DOES WINESHOP.COM.MY OFFER?

We offer four delivery options and they are discussed in turn below.

    1. Self-pick up at WineShop HQ - Free

      Orders received before noon (12pm) will be ready for collection on the next business day. We would require you to present your order confirmation email/number or credit card used to make the purchase on collection. We would be very grateful too if you could call us at 03-21413177 to let us know when you'll be coming to collect your wines. In the event we are caught in an out-of-stock situation, you will be immediately notified via telephone. 

        2. Standard delivery
        Klang Valley – RM20.00 flat
        Other States – RM25.00 flat

          At the moment, this option is only available for our Klang Valley (Kuala Lumpur and Selangor) & Negeri Sembilan (Seremban) customers. Under this option, your wines will be delivered within 2 -3 working days for (Klang Valley) & 3-5 working days for (Seremban). You will be informed of your delivery before it is dispatched. Don't worry, we will not show up unannounced!

          3. Standard delivery for purchase RM300.00 and above (Klang Valley and Other States) - Free 

              At the moment, this option is only available for our Klang Valley (Kuala Lumpur and Selangor) & Negeri Sembilan (Seremban) customers. Under this option, your wines will be delivered within 2 -3 working days and there will be no delivery charge if you purchase RM300.00 and above.


                Delivery Area

                Order Amount

                Delivery Free

                Delivery Option

                Self-Pick Up at HQ

                Any order

                Free

                Self-Pick Up

                Selected areas in Klang Valley,
                Seremban based on eligible
                postal code

                Order below RM300

                Klang Valley - RM20.00

                Other States - RM25.00

                2-3 Working Days

                Order above RM300.00

                Free

                2-3 Working Days

                 

                 

                IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery again. (Subject to their available time slots).

                 

                WHAT IS THE MINIMUM AMOUNT TO QUALIFY FOR FREE SHIPPING?

                You can enjoy FREE delivery on all online orders above RM300.00 

                In the event your order is below RM300.00, you have to pay Standard Delivery of RM20.00 (Klang Valley) & RM25.00 (Other States) for the delivery.


                WHAT HAPPENS IF I’M NOT AROUND WHEN MY PACKAGE ARRIVES?

                We use local couriers to facilitate the delivery of our orders. The driver will contact you before arrival. You may advise the driver to keep the delivery at your convenient place, or to reschedule the delivery subject to their planning.

                 

                DOES WINESHOP.COM.MY SHIP OUTSIDE MALAYSIA?

                No, we do not ship to international locations. 

                 

                DO YOU DELIVER TO PO BOXES?

                No, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports, and airports.

                 

                MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?

                Should you not be able to receive your items as per the indicated delivery time frame, please email web.admin@namleecheong.com.my or contact us at  03-21413177 quoting with your Order ID so that we can check your delivery status with our courier.

                 

                WHO CAN RECEIVE THE ORDER?

                You must be 21 years of age to purchase alcoholic beverages from this site and received the delivery package. We reserve the right to request a valid photo ID for verification.

                 

                DO YOU OFFER SELF COLLECTION SERVICE?

                Yes, we do offer a self-collection service at our HQ Nam Lee Cheong Sdn Bhd which located at 44-1, Jalan Sultan Ismail, 50250 Kuala Lumpur. 

                 

                WHAT IS THE DELIVERY HOURS?

                Monday to Friday: 10:00am – 6:00pm. No deliveries on Weekends and public holidays. Self-pickup is available from Monday to Friday, 9.30am - 5:30pm (except Public Holidays). Please contact us in advance before your arrival to ensure your order is ready.