Our Commitment to Privacy
Winshop.com.my is committed to respecting and protecting your privacy as a customer or client to our Web site at http://www.wineshop.com.my. We take the issue of privacy very seriously and value the trust you place in us each time you use our services and access this Web site. This Privacy Statement describes the practices and policies we have put into place to safeguard your personal information that may be gathered and used as you visit our Web site. 

The policy may change from time to time so please check back periodically. If you have any questions about our privacy policies, we encourage you to contact us using any of the methods outlined at the end of our Privacy Statement. If you do not agree to the terms of this Privacy Statement, you are not authorised to use this site.

Part A: General Customer Data Privacy Policy Statement

Wineshop.com.my adhere to the Personal Data Protection Act 2010, which regulates the collection and processing of the personal data and other information (collectively, "Personal Data”) of individuals. The Act, which applies to all entities established in Malaysia, requires Wineshop.com.my to inform you (as the Data Subject) of your rights regarding your personal data that is being processed by us and the purposes for the data processing. Wineshop.com.my is committed to the protection of your personal data in accordance with the PDPA; this Privacy Notice explains how Wineshop.com.my collects and processes your personal data in accordance with the Act.

  1. Types of Customer Data

The types of Customer Data that Wineshop.com.my collects depend on the circumstances of collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data that Wineshop.com.my collects:

Personal Data, which includes but is not limited to -

(i) Personal information that links back to an individual e.g., name, gender, date of birth;

(ii) Contact information e.g., address, phone number, email address;

(iii) Technical information e.g., IP address; and 

Statistical Data e.g., number of visitors, to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand Wineshop.com.my’s customer profile and improve Wineshop.com.my’s service offering. 

For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data. The provision of Customer Data (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for Wineshop.com.my to carry out its services to you. The failure to supply such Customer Data may result in (i) Wineshop.com.my being unable to provide you with the services and/or products requested; (ii) Wineshop.com.my being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by Wineshop.com.my.  

  1. Purposes for Collection, Use and Disclosure

Generally, Wineshop.com.my collects Customer Data, either directly from you or from third parties (e.g. our service provider), or from publicly available sources, through our website, mobile services, and other channels including our retail outlets, in order to fulfil the following purposes, which include but are not limited to:

  • Providing services to you such as processing a transaction (e.g., making an order online), providing technical or customer service assistance, assisting you in the transaction through Wineshop.com.my;
  • Marketing and communicating with you in relation to products and services offered by Wineshop.com.my, Wineshop.com.my’s service partners, as well as Wineshop.com.my’s appointed agents;
  • Contacting you for product or customer satisfaction surveys and market research;
  • Safety, security and legal compliance.

Wineshop.com.my may also use and disclose your Customer Data with and to third parties in order to fulfil the purposes listed above. Wineshop.com.my shall use its best endeavours to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy. Wineshop.com.my may disclose your Customer Data to law enforcement agencies and government for security, and customs purposes.

In addition, Wineshop.com.my may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. Wineshop.com.my also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entity such as Wineshop.com.my. Further, Wineshop.com.my may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.  

  1. Transfer of Information

The Winshop.com.my Office is based in Kuala Lumpur, Malaysia. Customer Data may be transmitted to data storage where Winshop.com.my keeps its central records. Customer Data may be transferred to Wineshop.com.my’s offices and appointed agents in Malaysia or other countries in connection with Wineshop.com.my’s performance of the contract with you.

  1. Consent 

Generally, in the course of Wineshop.com.my performing transactional functions such as making an order or booking online, signing up for our offers, Customer Data will, by nature of the task or transaction, be provided by our customers to Wineshop.com.my. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Wineshop.com.my to provide the requested or necessary service and/or product to them. However, where required by law, Wineshop.com.my will adopt an ‘opt-in' policy for obtaining customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., signing a form or checking a box. Where you make reservations on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to Wineshop.com.my has authorized the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy. You may submit a request to withdraw your consent at any time by contacting Wineshop.com.my. Statistical Data is not linked to a customer record and Wineshop.com.my does not need to seek consent for the collection, use or disclosure of Statistical Data. For more information on the collection and usage of Customer Data obtained from Wineshop.com.my’s websites facility, please refer to Part B.

  1. Access

Wineshop.com.my will, upon your written request to our customer service, allow you to view your stored Personal Data. Where permitted by law, Wineshop.com.my reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, Wineshop.com.my reserves the right to deny you access to your Personal Data and may provide an explanation as required by applicable laws. Exceptional circumstances include where: 

  • An investigating authority or government institution objects to Wineshop.com.my complying with a customer’s request,
  • The information may, in the exercise of Wineshop.com.my’s reasonable discretion and/or assessment, affect the life or security of an individual, and
  • Data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law. 

To submit a written request to Customer Service Department to access your Personal Data, please email us at contact.us@namleecheong.com.my

  1. Retention

Wineshop.com.my will retain Customer Data for as long as it is necessary to fulfill the purpose for which it was collected, the legal or business purposes of Wineshop.com.my, or as required by relevant laws. When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.

  1. Accuracy

Wineshop.com.my needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform Wineshop.com.my of changes to your Personal Data by contacting Wineshop.com.my and submitting your updated particulars to Wineshop.com.my in writing.

Winshop.com.my may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Purposes for Collection, Use and Disclosure” sub-section, your delivery address may be disclosed to the appropriate delivery fulfillment companies. As such, it is important to ensure that the Personal Data contained in your order confirmation is current, complete and accurate.

  1. Security Safeguards

Wineshop.com.my takes the security and protection of your Customer Data very seriously. As such, Wineshop.com.my makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorized access and undue disclosure. Examples of technical safeguards include encryption, Network and Web Application Firewalls,“firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through Wineshop.com.my facility are set out at Part B below. If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, Wineshop.com.my will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact Wineshop.com.my.

  1. Updates to the Privacy Policy

Wineshop.com.my will amend this Privacy Policy from time to time and the updated versions will be posted on www.winshop.com.my and date stamped so that you are aware of when the Privacy Policy was last updated. Subject to applicable laws, the English version of this Privacy Policy will prevail over any version of this Privacy Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Privacy Policy, this Privacy Policy statement in English will prevail.

Part B: Privacy Policy Statement for Customer Data collected through Wineshop.com.my's websites

  1. Security Safeguards

Wineshop.com.my takes the protection of your Customer Data collected on Wineshop.com.my’s websites very seriously. All Customer Data collected through Wineshop.com.my’s websites, e.g., http://www.wineshop.com.my are protected by a secure server. In addition, SSL (Secure Socket Layer) protects the transmission of data from the internet to our systems. To further strengthen the integrity of your internet transactions on our websites, Wineshop.com.my also employs relevant software programs to monitor network traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies without notice to you. To give you secure access to our online services, arising from your utilisation of Wineshop.com.my’s website, you can register with us. You should not share your User ID or Password and should always ‘log off' once you have finished your session on the websites as well as take the recommended precautions that ensure the safe and secure provision of Wineshop.com.my’s website.

  1. Cookies

Most websites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer's hard drive from your web browser to recognize your preferences and to tailor content to you. The cookies do not contain your Customer Data but only Statistical Data which is entirely anonymous. Please refer to your browsers documentation to check if cookies have been enabled on your computer or to request not to receive cookies. Information and procedures regarding cookie handling are provided by the respective browsers documentation within the browser itself by clicking on ‘help' and performing a search on ‘cookies'.

  1. Click-stream Data

In order to improve your online experience, Wineshop.com.my may track online behaviour or click-stream data to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.

  1. Links to Other Websites

Wineshop.com.my provides you with links to other websites for your convenience and information. You access these websites at your own risk and Wineshop.com.my is not responsible for these websites. Whilst Wineshop.com.my will protect your Customer Data on Wineshop.com.my websites, Wineshop.com.my cannot control or be responsible for the policies of other sites we may link to, or the use of any Customer Data you may share with them. Please note that the Wineshop.com.my Privacy Policy does not cover these other websites, and Wineshop.com.my would recommend that you are apprised of their specific policies.

  1. Minors

Wineshop.com.my cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided Wineshop.com.my with Customer Data without parental or guardian consent, the parent or guardian should contact Wineshop.com.my to remove the relevant Customer Data and unsubscribe the minor.

  1. Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of www.wineshop.com.my, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more details, please refer to Google’s Privacy Policy.

This privacy statement was last modified on 1st April 2020