Please note by ordering on our website, you automatically agree to our General Terms & Conditions. Therefore, we recommend you carefully read our Return & Exchange Policy prior to making a purchase.

RETURN & EXCHANGE POLICY

This Return & Exchange Policy only applies to online purchases made on our website. 

We don’t do refunds and offer 1-month online store credits instead.

You may return your order item, or notify us within 2 days of purchase, upon presentation of the invoice number, for any of the following reasons:

  • You received the wrong item in your package.
  • You received a broken item in your package.
  • The quantity delivered is not correct. 

Spoiled or oxidized wine can be exchanged within 7 days of purchase, upon presentation of the invoice number and:

  • All returned wines should not be less than half a bottle.
  • It is subject to an evaluation by our staff.
  • We exchange the spoiled wine with a new bottle of the same wine.

We reserve the right to reject any return, exchange deemed unfit or unreasonable.

EXCHANGE PROCESS

If your item meets the above Return & Exchange Policy conditions, please have your order invoice number ready and contact our staff by email to contact.us@namleecheong.com.my or call +603 21413177.

If your return is valid, our staff will get in touch and may arrange a free return pick-up or ask you to return the item to Wineshop.com.my HQ.